Refund policy

Return & Refund Policy

Last updated: 24 July 2026

This policy applies to all purchases from TAP Productions Ltd ("TAP"). Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.

Physical merchandise — 14-day returns

You may return physical merchandise within 14 days of delivery, provided items are unused, unworn, in original packaging and with tags attached.

You are responsible for return shipping costs, unless the item is faulty or we sent the wrong item.
Personalised or custom-printed items are non-refundable unless defective.

To start a return: email tapmediaadmin@gmail.com with your order number and reason for return. We will reply with return instructions.

Damaged, defective or incorrect items

If your order arrives damaged, defective, or is not what you ordered, contact us within 14 days of receipt with photos at tapmediaadmin@gmail.com. We will send a replacement or issue a full refund including original shipping costs.

Digital products

You may request a refund within 14 days of purchase provided you have not accessed or downloaded a substantial part of the digital content. Once substantial access occurs, refunds are unavailable except as required by law.

How refunds are paid

Email tapmediaadmin@gmail.com with the subject "Refund Request", including your order email and order number. Approved refunds are returned to the original payment method within 5–10 business days after approval (timing may vary by bank or card provider).