Shipping policy

Shipping Policy

Last updated: 24 July 2026

This policy applies to all orders placed with TAP Productions Ltd ("TAP") at this store.

Digital products

Digital products (ebooks, spreadsheets, guides and other downloads) are delivered instantly by email after purchase. No shipping charges apply. If you do not receive your download email within 1 hour, check your spam folder and then contact us at tapmediaadmin@gmail.com.

Physical merchandise — processing times

Orders are processed within 1–3 working days of payment and dispatched within 5 working days at the latest. You will receive a confirmation email when your order is on its way.

Shipping rates and destinations

Shipping costs are calculated and displayed at checkout before you complete your order, based on your delivery address. We ship from the United Kingdom.

Estimated delivery times

United Kingdom: 2–5 working days after dispatch
Europe: 5–10 working days after dispatch
United States & rest of world: 7–15 working days after dispatch

Delivery estimates are provided by our couriers and are not guaranteed. Delays caused by couriers or customs are outside our control.

Customs and import duties

International orders may be subject to customs charges or import duties levied by the destination country. These charges are the responsibility of the customer.

Lost or damaged orders

If your order arrives damaged, or has not arrived within 30 days of dispatch, contact us at tapmediaadmin@gmail.com with your order number and we will send a replacement or issue a full refund.